Return & Refund Policy — Airviva

 Airviva is committed to providing a reliable and transparent shopping experience.

 This policy has been prepared in accordance with the Saudi E-Commerce Law issued in 2019 (1440H) and consumer protection regulations.

 Note: This policy applies to orders within the Kingdom of Saudi Arabia. Policies for international orders may vary.

1 Golden Guarantee:

 Airviva offers a Golden guarantee for first-time product use within 30 days from the delivery date, subject to the following conditions:

 •The guarantee is valid once per customer only

 •It applies to the first order only

 •The product may be tested once without losing eligibility

 •The first opened unit does not need to be returned

 If the order includes multiple units:

 •One unit may be kept

 •All remaining unopened units must be returned

Request Process:

  •Contact customer support via official channels

  •Provide order number and proof of purchase

 Processing Time:

  •Requests are reviewed within 3 business days

Shipping Fees:

   • SAR 21 delivery fee (non-refundable)

   • SAR 42 return shipping fee (two-way shipping)

 2• Right of Withdrawal (7 Days)

 In accordance with Article 14 of the Saudi E-Commerce Law, customers have the right to return products within 7 days of delivery without providing a reason, provided that:

•The product has not been used

•The product is in its original condition

•All packaging and accessories are intact

Shipping Costs:

 •The customer bears full shipping cost (SAR 42)

 •Airviva does not cover shipping for voluntary returns

 3• Defective or Non-Conforming Products

If a product is received defective or not as described, the customer is entitled to:

 •A full refund, or

 •A replacement

 Airviva will cover all shipping costs in such cases.

'4• Non-Returnable Cases

 Returns are not accepted in the following cases:

 •Products used beyond the initial trial (under the guarantee)

 •Damage caused by misuse or negligence

 •Opened products affecting hygiene or safety (outside guarantee scope)

 •Custom-made or personalized products

5• Refused or Unclaimed Orders

 If an order is refused or not received:

 •The customer will be charged SAR 21 original shipping fee

 •International orders may include customs fees (if applicable)

6• Return & Exchange

Process To request a return or exchange, please follow these steps:

 1. Contact customer support within the allowed period

 2. Provide order number and proof of product condition (photo or video) 

 3. Requests are reviewed within 3 business days 

 4. After approval, ship the product via the assigned carrier 

 5. Refunds are processed within 14 business days after inspection 

 6. Refunds are issued via the original payment method when possible 

 7. For exchanges, replacement is shipped after inspection 

 8. Shipping Responsibility Summary 

•Golden Guarantee: Customer pays shipping

•7-Day Return: Customer pays shipping

•Defective Product: Airviva pays shipping

•Refused Delivery: Customer pays shipping

8• Customer Support 

WhatsApp: 00966457872834

 Email: [email protected]

Working Hours: Sunday to Thursday 9:00 AM to 6:00 PM Friday 

9• Policy Updates:

Airviva reserves the right to update or modify this policy at any time.

 Updates will be published on the website, and continued use constitutes acceptance of those changes.